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TCIT Media Services Help Desk Assistant

Apply now Job no: 509036
Position type: College Work Study
Location: New York
Categories: Information Systems/Technology

Media Services Work Study Help Desk Assistant


  • Answering phones and directing calls to appropriate staff
  • Oversees the checking in/out of all media equipment from Helpdesk
  • Enters submitted email requests for equipment into our system
  • Responsible for tracking and maintaining media rental inventory
  • Responsible for classroom AV set-up and breakdowns in vicinity of 149 Horace Mann Office
  • Perform routine maintenance on our rental equipment

Minimum Qualifications:

  • Must have been awarded federal work-study for the term in which a work-study position is being sought.
  • Must be a student matriculated in a TC degree program.
  • Must be able to abide by the Student Confidentiality Agreement.
  • Must be able to abide by the Student Privacy Requirements.
  • Must be taking at least 5 credits (or equivalent, which includes full-time equivalent offerings - HBSK 6480, CCPJ 6480, CCPX 6480, or any 8900 course).
  • Full-time TC employees are not eligible for this position.

Preferred Qualifications:

We are looking for bright courteous people who are willing to learn about technology and can provide exemplary customer service with a smile.

Compensation: $8,000 per student

Work Logistics: Entirely in person and onsite

Advertised: Eastern Daylight Time
Applications close: Eastern Daylight Time

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In response to the COVID-19 Pandemic, Teachers College has decided to require COVID-19 vaccination for all employees who are physically reporting to campus on or after August 1, 2021. In accordance with New York state laws, the College will consider exemption requests from this vaccine mandate for religious and medical reasons, unless they cause Teachers College undue hardship (i.e. significant difficulty or expense), or pose a direct threat to the health and safety of others. For additional details on this policy and information on how to apply for a religious or medical exemption if selected for a position, please discuss with the hiring manager.

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