Teachers College - Jobs - Job Details - Admission Coordinator

Posting Summary:

Teachers College, Columbia University is the first and largest graduate school of education in the United States and is also perennially ranked among the nation’s best. The College is committed to a vision of education writ large, offering more than 100 programs in the areas of health, education, and psychology.

The Office of Admission at Teachers College seeks an energetic, collaborative, and skilled individual to join our fast-paced and high-volume office as an Admission Coordinator.

Job Summary/Basic Function:

Reporting to the Assistant Director of Admission and working closely with the Director of Operations and Strategic Planning, the incumbent will be responsible for providing exceptional customer service and supporting the College’s enrollment goals. The incumbent will manage key aspects of the application review and decision workflow; respond to general inquiries from students, faculty, and staff; and manage other projects related to the recruitment, admission, and enrollment of new students.
The Admission Coordinator will also assist with ensuring that best practices are being followed and outstanding service is being provided to applicants and admitted students.

Characteristic Duties and Responsibilities:

Customer Service

• Manage communication with applicants pertaining to admission criteria, application materials, and enrollment requirements
• Provide courteous and accurate general counseling across all academic programs in the context of a high-volume, fast-paced environment
• Support with front-facing customer service for specific academic departments, ensuring a positive experience for all stakeholders.
• If needed, opening and staffing the Welcome Center during normal business hours, greeting visitors, managing the visitor sign-in process, answering their inquiries, and directing them to appropriate offices and departments Utilize the CRM system (Slate) to track and input data for prospective students and guests, and making updates to applicant records as needed
• Interact with all guests of the Office of Admission and Teachers College in a courteous, respectful, and welcoming manner, adhering to established customer service guidelines
  Address challenging situations and/or individuals with professionalism, diplomacy, and tact

Application Support

• Assist in the management of applications workflows for degree, non-degree, and advanced certificate programs
• Review applications for completeness and compliance with admission requirements
• Conduct admission application reviews and finalize admission decisions
• Proofread and ensure accuracy of admission decisions before finalization
• Communicate with program coordinators regarding application statuses and updates
• Track progress toward internal deadlines and enrollment deposits
• Aid in the management and processing of deferral requests and fee waiver requests

Recruitment

• Provide support for the setup, planning, and execution of virtual and specialty recruitment efforts and events
• Edit and update materials for the website, presentations, and general office use
• Develop and maintain documentation and training materials pertaining to Office of Admission processes, procedures, and policies

Other

• Other related tasks as assigned

Minimum Qualifications:

• Bachelor’s degree or the equivalent in education or training
• One to three (1-3) years of recent experience in an administrative position
• Experience providing positive, effective customer service and administrative support in a high-volume office or student services setting
• Superior communication and interpersonal skills, both verbal and written
• Good presentation skills and comfort speaking in front of groups
• Excellent attention to detail and ability to anticipate office needs
• Strong interpersonal skills that enable good collaboration with colleagues
• Patience and flexibility
• Excellent organizational skills
• Ability to successfully balance multiple work priorities
• Demonstrated ability to learn new software
• Strong analytical skills; ability to apply independent judgment, discretion, and initiative to address problems and develop practical, thorough, and creative solutions
• Ability to work well independently and in a team environment
• Ability to maintain confidentiality and appropriately handle sensitive communications
• Ability to create a positive spirit within an office environment
• Willingness to work some evening and occasional weekend hours
• Commitment to working with diverse populations in an inclusive workplace
• Ability to demonstrate self-direction, motivation and a sense of urgency to achieve goals

Preferred Qualifications:

• Experience in admission, student services, counseling, or advisement preferred
• Familiarity with higher education admission processes and policies

Salary Range:

$50,000-$58,000

Work Modality:

Hybrid