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Service Desk Analyst I
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New York
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| A Service Desk IT job involves acting as the primary point of contact for users experiencing technical issues, providing first-line support by troubleshooting and resolving hardware, software, and network problems, logging incidents, and escalating complex issues to higher-level technicians while maintaining excellent customer service through various communication channels like phone, and email. |
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Service Desk Analyst I
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New York
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| Supports faculty and staff desktop computer users with a strong commitment to high-quality customer service and a solid work ethic. The analyst responds to customer inquiries through phone, email, and local site visits, creating trouble tickets and resolving problems. Works in a team environment to triage all incoming calls to determine who in the organization should address/fix higher-level issues. The service desk team shares responsibility for user training, desktop imaging, and deployment, as well as maintaining internal documentation and the Service Desk website, with each team accountable for specific tasks and deliverables. |
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Associate Director, Enterprise Data Management
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New York
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| Teachers College (TC) Data Analytics Senior Manager will manage and lead the organization's efforts to better leverage data to demonstrate our impact, improve our program effectiveness, add value for TC's senior leadership, faculty and administration. |